Aspect to acquire Voxeo

Aspect Software, (Phoenix, AZ, USA) a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, have announced it has entered into a definitive agreement to acquire Voxeo Corporation (Orlando, FL, USA), a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled Business Processes. Once complete, the acquisition is expected to significantly enhance Aspect’s ability to support cloud, hybrid and premise-based deployments while adding a market-leading IVR and multi-channel self-service capability to the company’s solution portfolio.

Chris Koziol, President, Aspect

“Today’s consumers are demanding more from the brands they interact with, taking more control over when, where and how they conduct that engagement and enterprises are responding by seeking out vendors who can help them address these changes in the market. The acquisition of Voxeo, the market leader in robust cloud, on-premise and hybrid self-service platforms, furthers Aspect’s continued commitment to provide innovative technology and solutions that support our customers’ efforts to transform and deliver remarkable customer experiences,” says Chris Koziol, president and general manager of the Interaction Management division at Aspect. “We share Voxeo’s vision for the future of customer contact and are thrilled to expand and integrate our offerings to provide the kind of flexible solutions that deliver seamless service across proactive outbound, inbound, mobile and SMS channels.”

“By recognizing the industry’s appetite for flexible, hosted solutions early on, and developing a versatile and scalable technology platform to address the need, Voxeo has been able to achieve strong financial growth that has outpaced the broader market,” says Bob Ingalls, chief executive officer of Voxeo. “However, we are coming across an increasing number of opportunities that require a broader call center solution. The relationship with Aspect promises to give us a dynamic partner to continue our success by offering our customers a market-dominating combination of Aspect’s innovative contact center solutions with Voxeo’s self-service and multi-channel platforms.”