Oracle will acquire RightNow for USD 1,43B

Oracle (Redwood City, CA, USA) has announced that it has entered into an agreement to acquire RightNow Technologies, Inc. (Bozeman, MT, USA) a provider of cloud-based customer service, for $43.00 per share or approximately $1.5 billion net of RightNow’s cash and debt.

RightNow’s Customer Service Cloud helps organizations deliver exceptional customer experiences across call centers, the web and social networks. Together, Oracle and RightNow can enable a superior customer experience at every contact and across every channel.

Thomas Kurian, Executive Vice President, Oracle Development

“Oracle is moving aggressively to offer customers a full range of Cloud Solutions including sales force automation, human resources, talent management, social networking, databases and Java as part of the Oracle Public Cloud,” said Thomas Kurian, Executive Vice President, Oracle Development. “RightNow’s leading customer service cloud is a very important addition to Oracle’s Public Cloud.”

RightNow’s cloud-based customer experience software helps organizations deliver across call centers, the web and social networks. Nearly 2,000 organizations across a wide range of consumer-centric industries rely on RightNow’s customer service cloud to improve the quality and consistency of experience across channels, reduce response times and lower operational costs. The company has international offices in the UK, Germany, Japan, Australia, The Netherlands and Spain.

RightNow has a broad spectrum of partners assisting with the implementation of customized solutions including Independent Software Vendors, Managed Service Providers, System Integrators and Value Added Resellers.

The Board of Directors of RightNow Technologies has unanimously approved the transaction. The transaction is expected to close by late 2011 or early 2012, subject to RightNow stockholder approval, certain regulatory approvals and customary closing conditions.

 

Greg Gianforte, CEO, RightNow

“RightNow’s products add leading customer experience capabilities that help empower companies to interact with and provide a consistent experience to customers across channels,” said Greg Gianforte, CEO, RightNow. “We look forward to combining our complementary capabilities along with maintaining and expanding our presence in Bozeman, Montana in order to better service our customers.”

Source: Oracle and RightNow