Oracle buys call-center software maker InQuira
Oracle Corp (Redwood Shores, CA, USA) has entered into an agreement to acquire InQuira (San Bruno, CA, USA). InQuira is a provider of CRM knowledge management solutions that support web self-service, agent-assisted service, and customer communities. InQuira’s customers include Yahoo Inc, 3M Co, Sprint Nextel Corp and Bayer AG.
Terms of the acquisition are not disclosed.
The acquisition comes as Oracle looks to catch up with Salesforce.com in the business of providing Cloud based CRM services. Companies around the world rely on InQuira solutions to increase customer satisfaction and loyalty with personalized interactions through Web self-service, agent-assisted contact centers, and knowledge intranets. InQuira was founded in 2002.
“The acquisition of InQuira provides Oracle with a complete knowledge management suite, integrated with self-service support, online customer forums and agent-assisted CRM,” said Anthony Lye, SVP of Oracle CRM. “We expect InQuira to be the centerpiece for Oracle Fusion CRM Service. With InQuira, Oracle will provide an integrated suite of proven solutions that deliver a comprehensive and highly personalized experience for every customer, across all channels.”
“With integrated knowledge management, companies have the ability to capture, create, understand and deliver the right answers when customers need it,” said Mike Murphy, CEO of InQuira. “We are excited to join Oracle and offer a comprehensive cross channel customer support solution.”
Source: Oracle Corporation